01Introduction

N-Tech(“N-Tech”, “we”, “us” or “our”) respects the privacy of customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you use the N-Tech website or purchase products from our online store.

This policy is intended to support compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

02Information We May Collect

Depending on how you interact with N-Tech, we may collect your name, surname, email address, telephone number, billing details, delivery address, company details, order history, product and warranty information, payment reference, proof of payment, correspondence and information supplied when requesting support.

We may also collect technical information such as IP address, browser type, device information, pages visited, approximate usage information and cookies or similar technologies, subject to applicable law and your browser settings.

03How We Use Personal Information

We may use personal information to process and confirm orders, issue invoices and order communications, verify EFT payments, arrange delivery or collection, provide customer support, manage returns and warranties, respond to enquiries, improve the website, prevent fraud or misuse, maintain business records and comply with legal obligations.

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

04EFT Payments

N-Tech’s online store uses EFT payment instructions. N-Tech may process payment references and proof of payment to identify and reconcile customer orders.

Customers should not send unnecessary banking credentials, passwords, PINs or card security information to N-Tech.

Banking details supplied by customers will be handled only for legitimate business, verification, accounting, support or legal purposes.

05Sharing Information

N-Tech may share relevant information with service providers who assist with website hosting, order processing, accounting, courier delivery, technical support, warranty handling, fraud prevention or legal compliance.

Service providers may only receive information reasonably necessary for the service they provide and should be required to handle it appropriately.

N-Tech does not sell customer personal information to third parties.

06Marketing Communications

N-Tech may send service-related communications about orders, invoices, delivery, warranties, returns or support.

Marketing communications will be sent only where permitted by applicable law. Where consent is required, N-Tech will request it, and customers may ask to stop receiving marketing communications.

An unsubscribe request will not prevent N-Tech from sending essential transactional or legally required communications.

07Cookies and Website Analytics

The website may use cookies or similar technologies to support essential functions, remember preferences, improve performance, understand website usage and assist with security.

Where required, consent will be requested for non-essential cookies or tracking technologies.

Users may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

08Security

N-Tech will take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No online transmission or storage system can be guaranteed to be completely secure. Customers should use caution when sending sensitive information and should contact N-Tech if they suspect a security incident.

09Retention of Information

N-Tech will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve disputes, maintain accounting and business records, comply with legal obligations, or protect legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

10Customer Rights

Subject to applicable law, individuals may request access to personal information held about them, request correction of inaccurate or incomplete information, object to certain processing, withdraw consent where processing is based on consent, or request deletion where legally applicable.

Requests should be made in writing to info@n-tech.co.za. N-Tech may need to verify the requester’s identity before responding.

11Children’s Information

N-Tech does not knowingly collect personal information from children without the consent or involvement of a competent person where required by law.

12Third-Party Websites

The N-Tech website may contain links to third-party websites or services. N-Tech is not responsible for the privacy practices or content of those third parties. Customers should review the privacy policies of external websites before submitting information.

13Changes to This Policy

N-Tech may update this Privacy Policy from time to time. The updated version will be published on the website with a revised effective date.

14Contact Details and Complaints

N-Tech Computers
6 Nyala Place, Crestholme, Waterfall, 3655, South Africa
Telephone: 087 822 1887
Email: info@n-tech.co.za
Website: www.n-tech.co.za

Privacy-related enquiries or complaints should first be directed to N-Tech. Individuals may also contact the South African Information Regulator where permitted by law.