01Terms

1.1. These terms govern every use of the Website and every Order placed with N-Tech, whether through the Website, by email, by telephone or in person.

1.2. The following policies form part of these terms: the Returns, Refunds and Cancellations Policy; the Warranty and RMA Policy; the Delivery and Collection Policy; the Repairs and Services Terms; the Privacy and Cookie Policy; and the Promotions and Competitions Terms. On its own subject, a policy prevails over these terms.

1.3. The Customer accepts these terms by ticking the acceptance box at checkout, by paying for an Order or by booking a Service. A person who does not accept them must not place an Order.

1.4. N-Tech may amend these terms by publishing the amended version on the Website. The version published when an Order is placed governs that Order.

1.5. The Customer confirms that he or she is 18 or older and has full legal capacity to contract. A person who places an Order for a company, close corporation, trust, partnership or other body warrants that he or she is authorised to bind it, and is personally liable for the Order if that is not so.

1.6. A Customer who does not understand any provision of these terms must ask N-Tech to explain it before placing an Order.

02Meaning of Words

2.1. In these terms and in the policies:

2.1.1. “N-Tech” means N-Tech Computers, whose details appear in clause 25;

2.1.2. “Customer” means any person who uses the Website, places an Order or books a Service;

2.1.3. “Consumer” means a Customer whose transaction with N-Tech is one to which the CPA applies;

2.1.4. “Business Customer” means a Customer that is a juristic person whose asset value or annual turnover, when the Order is placed, equals or exceeds the threshold set under section 5(2)(b) of the CPA, which is R2 million at the effective date;

2.1.5. “Goods” means anything N-Tech sells, including computers, components, peripherals, accessories and software;

2.1.6. “Custom Build” means a computer or other system that N-Tech assembles, configures or modifies to a selection or specification given by the Customer, and includes an upgrade fitted at the Customer’s request. A system sold exactly as N-Tech lists it is not a Custom Build;

2.1.7. “Services” means repairs, diagnostics, assembly, upgrades, installation, on-site and remote support, and software and data work;

2.1.8. “Order” means a request by the Customer to buy Goods or Services, and “Order Confirmation” means N-Tech’s message acknowledging that request;

2.1.9. “Manufacturer’s Warranty” means the warranty that the manufacturer or its distributor gives on Goods;

2.1.10. “RMA Number” means the return authorisation reference N-Tech issues before any Goods are sent back to it;

2.1.11. “Business Day” means any day other than a Saturday, a Sunday or a South African public holiday;

2.1.12. “Website” means www.n-tech.co.za and any other online store or page that N-Tech operates;

2.1.13. “CPA” means the Consumer Protection Act 68 of 2008, “ECTA” means the Electronic Communications and Transactions Act 25 of 2002 and “POPIA” means the Protection of Personal Information Act 4 of 2013.

03Consumers, Business Customers and Statutory Rights

3.1. Clause 21 applies to Business Customers in addition to the rest of these terms. It does not apply to Consumers.

3.2. A Customer that orders in the name of a juristic person must tell N-Tech, when asked, whether it is a Business Customer, and warrants that the answer is correct.

3.3. Nothing in these terms or in the policies limits or excludes a right that the CPA, ECTA or POPIA gives the Customer and that cannot lawfully be limited or excluded. Every other provision is to be read with this clause, and applies to the fullest extent the law allows.

04Goods and Website Information

4.1. N-Tech takes care to describe Goods accurately. Photographs are illustrative. Manufacturers revise packaging, appearance and specifications without notice, and N-Tech may supply the current revision of the Goods ordered.

4.2. A stock indicator on the Website shows information received from N-Tech’s suppliers. It is not a reservation or a promise that stock is available.

4.3. The Customer is responsible for deciding that Goods are compatible with the Customer’s other equipment and software and are suitable for the Customer’s intended use. N-Tech advises on suitability only where the Customer has stated the intended use in writing and N-Tech has replied in writing.

4.4. Benchmark results, frame rates and other performance figures shown on the Website are indicative. Actual performance depends on software, settings, drivers and the Customer’s other equipment, and N-Tech does not promise any particular result.

4.5. Goods described as refurbished, ex-demonstration, open-box or clearance are sold in the condition described, and the Customer accepts them in that condition.

4.6. Articles, guides and other general content on the Website are information and not advice.

05Prices

5.1. Prices are in South African Rand. Delivery charges are shown separately at checkout.

5.2. N-Tech may change a price at any time before it accepts an Order. The price in an Order Confirmation holds for the payment period in clause 7.2.

5.3. N-Tech is not bound by a price that contains an inadvertent and obvious error. It will correct the error and tell the Customer, who may then confirm the Order at the correct price or cancel it and receive a full refund.

5.4. N-Tech does not match the prices of other suppliers and does not refund a difference in price if Goods are later reduced or placed on promotion.

06Orders and Contract Formation

6.1. Goods displayed on the Website are an invitation to do business. An Order is the Customer’s offer to buy.

6.2. An Order Confirmation acknowledges that N-Tech has received an Order. It is not acceptance of it.

6.3. A contract of sale is concluded only when N-Tech has received payment in full in cleared funds and has then confirmed acceptance in writing or dispatched or released the Goods.

6.4. Until that moment N-Tech may decline an Order in whole or in part. Its reasons may include unavailable stock, an error in price or description, suspected fraud, a quantity above the limits N-Tech sets, purchase for resale, or the Customer’s earlier non-payment or abuse of these terms. N-Tech will refund in full any payment received for a declined Order.

6.5. Before submitting an Order the Customer can review it, correct mistakes and withdraw. The Customer is responsible for the accuracy of the items, quantities, configuration, contact details and delivery address submitted.

6.6. A request to change an Order after payment is granted at N-Tech’s discretion and may be treated as a new Order at current prices.

6.7. Stock is allocated to Orders in the sequence in which cleared payment is received.

07Payment

7.1. Payment is by electronic funds transfer into the bank account stated in the Order Confirmation. Any other payment method shown at checkout is offered on the terms of clauses 7.7 and 7.8.

7.2. Payment must reach N-Tech within 48 hours after the Order Confirmation. An unpaid Order then lapses, and neither stock nor price is held.

7.3. The Customer must use the payment reference supplied. A delay caused by a missing or wrong reference is at the Customer’s risk.

7.4. Proof of payment is not payment. N-Tech releases Goods only when the funds are cleared and cannot be reversed, and it may verify any payment with the bank concerned. N-Tech may recover from the Customer any bank charge levied on a cash deposit.

7.5. N-Tech’s banking details are those in its Order Confirmation or invoice. N-Tech does not change its banking details by email, SMS or instant message. A Customer who receives a notice of changed details must telephone N-Tech on 087 822 1887 before paying. Payment into any other account does not discharge the Customer’s debt, and the loss falls on the Customer.

7.6. N-Tech may ask for proof of identity or of account ownership, and may delay or cancel an Order while it investigates suspected fraud.

7.7. Card payments are processed by a third-party payment gateway, and N-Tech does not store card details. If a payment is reversed, charged back or disputed after Goods have been released, the Customer is liable for the price, the bank charges and N-Tech’s reasonable costs of recovery, unless the reversal was lawfully due.

7.8. Where the Customer pays through an instalment or buy-now-pay-later provider, the credit arrangement is between the Customer and that provider. N-Tech is not a party to it and is not responsible for the provider’s decisions, fees or conduct. A refund on such an Order is made only through the provider.

7.9. N-Tech does not sell on credit. Every Order is payable in advance, except Services invoiced under the Repairs and Services Terms.

08Availability of Stock

8.1. Much of N-Tech’s range is ordered from suppliers once the Customer has paid. If Goods prove unavailable after acceptance, N-Tech will tell the Customer immediately and offer a substitute, a later delivery date or cancellation.

8.2. If the Customer cancels under clause 8.1, N-Tech will refund the price of the unavailable Goods within 30 days after its notice. A supplier’s failure to deliver is a circumstance beyond N-Tech’s control, and that refund is N-Tech’s whole liability for the unavailability.

8.3. The dispatch or completion period stated on the product page or in the Order Confirmation is the period agreed for performance of the Order.

09Custom Builds

9.1. The Customer chooses the configuration of a Custom Build and is responsible for that choice, including its compatibility with the Customer’s software and its suitability for the Customer’s purpose. N-Tech builds to the configuration confirmed in the Order.

9.2. N-Tech begins ordering components and assembling as soon as payment is received. From then on a Custom Build can be cancelled or returned only as the Returns, Refunds and Cancellations Policy provides.

9.3. If a chosen component becomes unavailable, N-Tech will propose a component of equal or better specification. It proceeds only once the Customer has approved the substitute, and the completion period is extended by the time taken to approve.

9.4. N-Tech tests each Custom Build before release. An operating system is installed and activated only if the Customer has bought a licence for it.

10Software and Digital Goods

10.1. Software is licensed to the Customer by its publisher on the publisher’s terms. N-Tech is not a party to that licence.

10.2. N-Tech does not warrant that software is free of errors or will work with the Customer’s other software or equipment, and it does not support software that is unlicensed.

10.3. A licence key or other digital code is delivered when N-Tech sends it or makes it visible to the Customer.

11Ownership

11.1. N-Tech remains the owner of Goods until it has received payment in full that can no longer be reversed. Until then the Customer holds the Goods for N-Tech, may not sell or encumber them, and must return them on demand if payment fails.

11.2. The passing of risk is dealt with in the Delivery and Collection Policy.

12Delivery, Returns, Warranties and Services

12.1. Delivery, collection and risk are governed by the Delivery and Collection Policy.

12.2. Cancellations, returns and refunds are governed by the Returns, Refunds and Cancellations Policy.

12.3. Defective Goods and warranty claims are governed by the Warranty and RMA Policy.

12.4. Services are governed by the Repairs and Services Terms.

13Use of the Website

13.1. The Customer may use the Website to browse and to buy for the Customer’s own use. An account is personal, and the Customer is responsible for every Order placed with the Customer’s login details.

13.2. The Customer may not:

13.2.1. use any robot, scraper or other automated means to access the Website, place Orders or extract prices, stock levels or listings;

13.2.2. interfere with the Website, introduce malicious code or attempt to gain unauthorised access to it;

13.2.3. post a review or other content that is false, defamatory, unlawful or infringes another person’s rights;

13.2.4. use the Website to commit or assist fraud.

13.3. The Customer grants N-Tech a free, permanent licence to publish any review or other content the Customer posts on the Website. N-Tech may remove any content.

13.4. N-Tech may suspend or change the Website at any time. Orders already accepted are not affected.

13.5. N-Tech may report unlawful use of the Website to the authorities and recover from the person responsible the loss it suffers.

14Intellectual Property

14.1. The Website’s content, design, text, images, logos and software belong to N-Tech or its licensors. Trade marks of manufacturers belong to them.

14.2. Nothing on the Website may be copied, republished or used commercially without N-Tech’s prior written consent.

15Links to Other Websites

15.1. A link on the Website to another site is given for convenience. N-Tech does not control or endorse that site and is not responsible for its content or its handling of personal information.

16Personal Information

16.1. N-Tech processes personal information as set out in the Privacy and Cookie Policy.

17Notices and Electronic Communications

17.1. The Customer agrees to receive Order Confirmations, invoices, notices and other communications by email, SMS or instant message at the contact details the Customer has supplied, and must keep those details current.

17.2. A communication from N-Tech is received when it reaches the email address or number supplied by the Customer. An electronic communication between N-Tech and the Customer satisfies any requirement that a notice or agreement be in writing.

17.3. A notice to N-Tech must be sent to the email address in clause 25 and takes effect on the Business Day it arrives there.

18Limits on N-Tech’s Liability

18.1. N-Tech is not liable for indirect or consequential loss. This includes loss of profit, income, business or opportunity, loss or corruption of data, software, saved games or digital content, loss of use, and the cost of hiring or buying substitute equipment.

18.2. N-Tech is not liable for loss caused by:

18.2.1. the Customer’s failure to keep a current backup of data;

18.2.2. installation, assembly, modification or repair by anyone other than N-Tech;

18.2.3. use of Goods with equipment or software that is incompatible or not supplied by N-Tech;

18.2.4. power failure, load-shedding, surges, lightning or an unstable electricity supply;

18.2.5. viruses, malware or third-party software;

18.2.6. the act or omission of a third party that N-Tech does not control, including a courier appointed by the Customer, a payment provider, an internet service provider or a manufacturer’s service centre.

18.3. The Website is provided as it is and as available. N-Tech does not warrant that it will be uninterrupted, free of errors or free of harmful code.

18.4. N-Tech’s total liability for all claims arising from an Order is limited to the amount the Customer paid for the Goods or Services that gave rise to the claim.

18.5. Clauses 18.1 to 18.4 do not apply to loss caused by N-Tech’s gross negligence or intentional misconduct, or to liability that the CPA imposes on a supplier for harm caused by unsafe or defective Goods.

19Indemnity

19.1. The Customer indemnifies N-Tech, its owners and its employees against any loss, liability or cost, including legal costs, that results from the Customer’s breach of these terms, misuse of the Website, fraud or other unlawful conduct, supply of false information, or reversal of a payment that was lawfully due.

20Events Beyond N-Tech’s Control

20.1. N-Tech is not in breach, and is not liable for delay or failure to perform, to the extent that an event beyond its reasonable control prevents performance. Such events include failure of a supplier, manufacturer or courier, shortage of stock, import or port delay, electricity or network failure, strike, unrest, crime, fire, flood, epidemic, and an act of government.

20.2. N-Tech will tell the Customer of the delay as soon as it reasonably can. If the event continues for more than 30 days, either party may cancel the affected Order, and N-Tech will refund what the Customer paid for anything not delivered.

21Business Customers

21.1. This clause applies to every transaction with a Business Customer. It prevails over any other provision of these terms and of the policies.

21.2. Goods are sold to a Business Customer with the Manufacturer’s Warranty only. Every other warranty, whether express, implied or arising at common law, is excluded, including any warranty against latent defects and any warranty of fitness for a particular purpose.

21.3. A Business Customer has no right to cancel an Order or to return Goods except with N-Tech’s written consent and on payment of the charges in the Returns, Refunds and Cancellations Policy. Any credit is given at the price paid or N-Tech’s current selling price, whichever is lower.

21.4. Risk in Goods passes to a Business Customer when the Goods leave N-Tech’s premises, whoever appointed the carrier.

21.5. A Business Customer must notify N-Tech in writing of any shortage, incorrect item or visible damage within 2 Business Days after delivery, failing which the Goods are accepted as delivered complete and undamaged. A signed delivery note or waybill is prima facie proof of delivery.

21.6. N-Tech is not liable to a Business Customer for any indirect, consequential or special loss, however it arises and whether or not N-Tech was negligent. N-Tech’s total liability to a Business Customer on any Order, on any ground, is limited to the price paid for the Goods or Services concerned. This clause does not exclude liability for fraud or intentional misconduct.

21.7. A Business Customer indemnifies N-Tech against every claim by a third party that arises from the Business Customer’s use or resale of the Goods or Services.

21.8. An amount not paid on its due date bears interest at 2% per month from that date until it is paid. A Business Customer may not withhold payment or set off any claim against an amount owed to N-Tech.

21.9. If N-Tech takes steps to enforce these terms against a Business Customer, the Business Customer must pay N-Tech’s legal costs on the scale as between attorney and client, including collection commission and tracing fees.

21.10. A certificate signed by N-Tech’s owner, director or manager stating the amount a Business Customer owes is prima facie proof of that amount.

21.11. A Business Customer consents to the jurisdiction of the Magistrate’s Court in any claim by N-Tech, even where the amount exceeds that court’s ordinary limit. N-Tech may nevertheless proceed in the High Court.

21.12. No statement by an employee of N-Tech varies these terms for a Business Customer unless it is recorded in writing and signed by N-Tech’s owner or a director.

21.13. A Business Customer chooses the physical and email addresses given in its Order as the addresses at which it accepts notices and service of legal process.

22Refusal of Service

22.1. N-Tech may close the account of, refuse entry to its premises to, and decline further Orders from a Customer who has committed or attempted fraud, has reversed a payment without lawful cause, has failed to pay an amount due, has threatened or abused N-Tech’s staff, or has repeatedly submitted claims or returns that proved unfounded.

22.2. An Order already accepted will be completed or refunded.

23Complaints and Disputes

23.1. A complaint must be sent in writing to the email address in clause 25, with the order number and the facts. N-Tech will acknowledge it within 3 Business Days and give its answer within 15 Business Days.

23.2. The Customer agrees to give N-Tech that opportunity to resolve a complaint before taking it elsewhere.

23.3. A Consumer who is not satisfied with N-Tech’s answer may refer the complaint to the Consumer Goods and Services Ombud (telephone 0860 000 272, email info@cgso.org.za, website www.cgso.org.za), to the National Consumer Commission, or to a court with jurisdiction.

23.4. These terms are governed by the law of South Africa.

24General

24.1. These terms and the policies are the whole agreement between N-Tech and the Customer on their subject.

24.2. If a provision is found to be invalid or unenforceable, it is severed and the rest remains in force.

24.3. An indulgence that N-Tech grants the Customer is not a waiver of any right.

24.4. The Customer may not transfer rights or obligations under these terms without N-Tech’s written consent. N-Tech may transfer its rights and obligations to a successor to its business.

24.5. Clauses 11, 18, 19 and 21 continue to apply after an Order has been completed or cancelled.

25N-Tech’s Details

25.1. Full name and legal status: N-Tech Computers.

25.2. Registration number and place of registration: 2016 / 053512 / 07

25.3. Owners, directors or members: Skyla Momsen 9305255188082

25.4. Main business: the sale of computers, components and related goods, and the supply of information technology services.

25.5. Physical address, at which N-Tech also accepts service of legal documents: 6 Nyala Place, Crestholme, Waterfall, 3655, KwaZulu-Natal, South Africa.

25.6. Telephone: 087 822 1887.

25.7. Email: skyla@n-tech.co.za or info@n-tech.co.za

25.8. Website: www.n-tech.co.za.

25.9. Code of conduct: N-Tech is bound by the Consumer Goods and Services Industry Code of Conduct, which is available at www.cgso.org.za.

25.10. Records: N-Tech emails an Order Confirmation and an invoice for every Order. The Customer should keep them, and may ask N-Tech for a copy at any time within five years after the Order.

25.11. These terms and the policies can be read, printed and saved from the Website at any time.

26Delivery and Collection Terms

1. This policy forms part of N-Tech’s Terms and Conditions of Sale and Website Use. Words defined there have the same meaning here.

1.1 Nothing in this policy limits or excludes a right the CPA or ECTA gives the Customer that cannot lawfully be limited or excluded.

2. When N-Tech dispatches

2.1 N-Tech dispatches an Order, or releases it for collection, only after it has received payment in full in cleared funds and has accepted the Order.

2.2 The dispatch period for each item is shown on its product page or in the Order Confirmation. Unless a different period is shown there, N-Tech dispatches Goods held in its own stock within 3 Business Days, Goods ordered from a supplier within 7 Business Days, and a Custom Build within 10 Business Days, in each case after payment has cleared.

2.3 The Customer agrees to those periods as the time for performance of the Order. N-Tech may deliver an Order in more than one consignment.

3. Where and how N-Tech delivers

3.1 N-Tech delivers by courier to street addresses in South Africa. It does not deliver to post office boxes or outside South Africa, and it may decline to deliver to an address its couriers do not serve.

3.2 Instead of courier delivery, the Customer may collect under clause 8 or send the Customer’s own courier under clause 7.2.

4. Delivery charges

4.1 The delivery charge is calculated on the weight, volume and value of the Order and on its destination, and is shown at checkout before the Customer pays.

4.2 A free-delivery offer applies only to the areas and Order values stated in the offer.

4.3 The Customer must pay any additional courier charge that results from an incorrect or incomplete address, a change of address after dispatch, a failed delivery attempt, storage by the courier, or delivery to an outlying area.

5. Delivery times and delay

5.1 Delivery dates given by N-Tech or its couriers are estimates, counted in Business Days from dispatch.

5.2 N-Tech is not liable for loss caused by a delay in delivery that results from a cause beyond its reasonable control, including delay by a courier or supplier.

5.3 If N-Tech has not dispatched an Order within the period in clause 2.2, or within 30 days after the Order where no period applies, the Customer may cancel it on seven days’ written notice. N-Tech then refunds in full what the Customer paid for the Goods not dispatched. That refund is the Customer’s only remedy for the delay.

6. Receiving a delivery

6.1 A person aged 18 or older must be at the delivery address to receive the Order. The courier may hand the Order to any adult at that address who appears to be authorised to receive it, and that person’s signature is the Customer’s acknowledgement of delivery.

6.2 The courier may ask for proof of identity and may decline to deliver without it.

6.3 Before signing, the Customer must examine the parcel. If it is damaged or appears to have been opened, the Customer must either refuse it or sign for it as “damaged” and photograph it. If the Customer cannot check the contents, the Customer must sign for the parcel as “unchecked”.

6.4 The Customer must report transit damage, a missing item or an incorrect item to N-Tech in writing, with photographs, within 2 Business Days after delivery, so that N-Tech can claim against the courier.

6.5 Physical damage reported more than 10 Business Days after delivery is not treated as transit damage. It is dealt with under the Warranty and RMA Policy, which does not cover physical damage.

6.6 If a delivery fails because nobody was available to receive it, the address was wrong or the Order was refused, and the Order is returned to N-Tech, N-Tech may redeliver at the Customer’s cost or treat the Order as returned under the Returns, Refunds and Cancellations Policy.

7. Risk

7.1 Where N-Tech’s courier delivers, risk of loss of or damage to the Goods passes to the Customer when the Goods are handed over at the delivery address.

7.2 Where the Customer appoints a courier or other agent to fetch the Goods, risk passes when N-Tech hands the Goods to that courier or agent. N-Tech is not liable for anything that happens to the Goods afterwards.

7.3 Where the Customer collects, risk passes on handover at N-Tech’s premises.

7.4 Risk in Goods delivered to a Business Customer passes as the Terms and Conditions of Sale and Website Use provide. Ownership passes to every Customer as those terms provide.

8. Collection from N-Tech

8.1 Collection is from 6 Nyala Place, Crestholme, Waterfall, during N-Tech’s business hours. An Order may be collected only after N-Tech has notified the Customer that it is ready.

8.2 The person collecting must produce the order number and an identity document. A person collecting for the Customer must also produce the Customer’s written authority and a copy of the Customer’s identity document.

8.3 N-Tech may refuse to release an Order if it is not satisfied of the identity or authority of the person collecting, and is not liable for the resulting delay.

8.4 An Order must be collected within 7 days after N-Tech’s notice. After that N-Tech charges storage of R50 per day.

8.5 If an Order has not been collected within 30 days after N-Tech’s notice, N-Tech may cancel it. N-Tech then refunds the price less the storage charge and the cancellation charge that the Returns, Refunds and Cancellations Policy would apply to the Order.

9. Orders lost in transit

9.1 If an Order sent by N-Tech’s courier has not arrived within 5 Business Days after the estimated delivery date, the Customer must tell N-Tech so that it can trace the consignment.

9.2 Once the courier confirms that the Order is lost, N-Tech, at its election, sends replacement Goods or refunds what the Customer paid for them.

10. Contact

10.1 Delivery enquiries: skyla@n-tech.co.za, telephone 087 822 1887.

10.2 N-Tech Computers: Repairs and Services Terms

27Repair and Service Terms

1. Application

1.1 These terms apply whenever the Customer books a Service: workshop repairs and diagnostics, assembly and upgrades, on-site and remote support, and software and data work.

1.2 They form part of N-Tech’s Terms and Conditions of Sale and Website Use. Words defined there have the same meaning here.

1.3 Nothing in these terms limits or excludes a right that the CPA or ECTA gives the Customer and that cannot lawfully be limited or excluded.

2. Booking equipment in

2.1 N-Tech records each job on a job card showing the equipment, its serial number, the accessories handed in, its visible condition and the fault reported. The Customer must check the job card and confirm it by signature or electronic acceptance.

2.2 N-Tech is responsible only for the items listed on the job card. Damage and defects recorded on the job card existed before N-Tech received the equipment.

2.3 The Customer warrants that the Customer owns the equipment or is authorised to hand it in, and that the equipment and everything stored on it are lawfully held.

2.4 N-Tech may decline any job.

3. Assessment and estimates

3.1 N-Tech charges an assessment fee of R350 for diagnosing a fault, payable when the equipment is booked in. By booking the equipment in, the Customer approves that fee. It is not refundable once the assessment has been done.

3.2 After the assessment N-Tech gives the Customer a written estimate of the work, the parts and the price. If the Customer accepts the estimate within the period in clause 3.4, the assessment fee is credited against the price.

3.3 N-Tech does no chargeable work beyond the assessment until the Customer has accepted the estimate in writing. An email or instant message is sufficient.

3.4 An estimate is valid for 7 days.

3.5 If N-Tech finds during the work that more work or parts are needed, it stops and asks the Customer to approve the additional price. If the Customer does not approve it, the Customer pays for the work done and the parts fitted to that point.

3.6 The Customer may, in writing, waive an estimate or authorise N-Tech in advance to proceed up to a stated amount.

3.7 If the Customer declines an estimate, or the equipment cannot be repaired economically, N-Tech returns it reassembled as far as its condition allows. Some faults, including liquid damage, failing drives and brittle or aged parts, can worsen when equipment is opened for assessment. N-Tech is not liable for that deterioration where it worked with reasonable care.

4. Parts

4.1 N-Tech fits new parts unless the estimate states that a part is reconditioned. It may fit a part of a different brand of equal or better specification.

4.2 Where a part must be ordered specially, N-Tech may require payment for it in advance. That payment is not refundable once the part has been ordered.

4.3 When booking equipment in, the Customer states on the job card whether replaced parts are to be returned. Parts the Customer has declined, and parts that must go back to a supplier under a warranty or exchange arrangement, are not returned.

5. Time for completion

5.1 N-Tech states an expected completion time with each estimate and tells the Customer if it cannot be met. Completion depends on the supply of parts.

5.2 N-Tech does not supply loan equipment and is not liable for the Customer’s loss of use of equipment while it is with N-Tech.

6. Data, software and passwords

6.1 The Customer must make a complete backup of all data before handing equipment to N-Tech or allowing N-Tech to work on it. N-Tech does not back up data unless a backup has been quoted for and paid for as a separate Service.

6.2 Work on equipment may require a drive to be erased or replaced, an operating system to be reinstalled or firmware to be updated. Data, software, settings and licences may be lost as a result, and the Customer authorises N-Tech to do that work.

6.3 N-Tech is not liable for the loss or corruption of data, software or settings in the course of work carried out with reasonable care, or for the cost of recreating them.

6.4 The Customer must give N-Tech every password, PIN or lock code needed for the work, or remove it, and should change it afterwards. N-Tech may reset a password where the work requires it.

6.5 N-Tech installs only licensed software, using licences that the Customer owns or buys from N-Tech.

6.6 N-Tech’s staff access the Customer’s data only as far as the work requires and keep it confidential. N-Tech reports unlawful content to the authorities where the law obliges it to.

7. Data recovery and transfer

7.1 N-Tech attempts data recovery with reasonable skill but does not promise that any data will be recovered. The quoted fee is payable whether or not the attempt succeeds. An attempt can cause further deterioration of a failing device, and the Customer accepts that risk.

7.2 N-Tech deletes its copies of recovered or transferred data 14 days after the equipment is collected.

8. Upgrades, assembly and parts supplied by the Customer

8.1 Where the Customer supplies a part for N-Tech to fit, the Customer bears the risk that the part is faulty, damaged or incompatible. N-Tech gives no warranty on that part, and its labour is payable even if the part does not work.

8.2 A firmware or BIOS update carries an inherent risk of failure. Where N-Tech performs one at the Customer’s request and with reasonable care, that risk is the Customer’s.

9. On-site and remote support

9.1 On-site and remote support is charged at the rates N-Tech quotes when the booking is made. Time is charged in units of 30 minutes, with a minimum charge of one hour for an on-site visit, and travel is charged as quoted.

9.2 The Customer must provide safe access to the site and the equipment, an adult who can give instructions, electricity and internet access, the administrator credentials and licences needed, and a current backup. Time lost because any of these is missing is charged.

9.3 If the Customer cancels or postpones an on-site visit less than 24 hours before it is due, or the technician arrives and cannot work for a reason within the Customer’s control, the minimum charge and the travel charge are payable.

9.4 For remote support the Customer authorises N-Tech to access the equipment for the duration of the session and must remain present. N-Tech may keep a log of the session.

9.5 N-Tech is not responsible for faults in equipment, software, networks or services that it did not supply, including those of an internet service provider or a software vendor, and it does not promise that a third party’s product will work with the Customer’s systems.

9.6 Where the Customer declines a recommendation by N-Tech, such as a backup, surge protection, security software or the replacement of failing equipment, N-Tech is not liable for the consequences.

10. Cancelling a Service

10.1 The Customer may cancel a Service that N-Tech has not begun. The Customer must then pay the assessment fee, the price of any part ordered specially and any charge due under clause 9.3.

10.2 Once a Service has begun, the Customer may stop it but must pay for the work done and the parts fitted or ordered.

10.3 A Customer who asks N-Tech to begin a Service within seven days after booking it has no cooling-off right in respect of that Service.

11. Payment and release of equipment

11.1 The price of a workshop Service is payable on completion and before the equipment is released. The price of on-site or remote support is payable when the work is done, on presentation of the invoice.

11.2 A Business Customer to which N-Tech has agreed in writing to render invoices must pay each invoice within 7 days after its date.

11.3 N-Tech may keep possession of the Customer’s equipment until everything owing for the Service has been paid.

12. Warranty on Services

12.1 N-Tech warrants every new or reconditioned part that it fits, and its labour in fitting that part, for three months after the part is fitted, or for the period of the Manufacturer’s Warranty on the part where that is longer.

12.2 If a Service is not performed to the standard the Customer is entitled to expect, N-Tech will remedy the defect or refund a reasonable part of the price of that Service.

12.3 The warranty in clause 12.1 does not cover:

12.3.1. a fault unrelated to the work N-Tech did, or a different fault in the same equipment;

12.3.2. software problems that return through the Customer’s use of the equipment, including reinfection by viruses or malware and changes made by updates;

12.3.3. misuse, abuse, accident, ordinary wear and tear, or the matters listed as not covered in the Warranty and RMA Policy;

12.3.4. equipment that has since been opened or worked on by anyone else.

12.4 Where equipment has suffered liquid or impact damage, N-Tech warrants only the parts it fitted and its labour, not continued operation of the rest of the equipment.

12.5 N-Tech does not promise that every fault can be found or repaired, or that a repair or upgrade will achieve a particular performance level.

12.6 A claim under this clause is made through the RMA procedure in the Warranty and RMA Policy, with the job card or invoice.

13. Equipment in N-Tech’s care

13.1 N-Tech takes reasonable care of the Customer’s equipment while it is in N-Tech’s possession.

13.2 N-Tech is liable for loss of or damage to that equipment only where the loss or damage results from its failure to take reasonable care. In every other case, including theft by forcible entry, fire, flood and power events, the equipment remains at the Customer’s risk, and the Customer should keep it insured.

13.3 N-Tech’s liability for the Customer’s equipment is limited to the cost of repairing it or its market value in its condition when booked in, whichever is less.

14. Uncollected equipment

14.1. The Customer must collect equipment within 7 days after N-Tech’s notice that it is ready, that an estimate was declined or has lapsed, or that it cannot be repaired.

14.2 After that period N-Tech charges storage of R50 per day.

14.3 If the equipment has not been collected within 30 days after N-Tech’s notice, N-Tech sends a final written notice to the last contact details the Customer supplied. If the Customer does not pay everything owing and collect the equipment within 14 days after the final notice, the Customer authorises N-Tech to sell the equipment or, if it has no reasonable resale value, to dispose of it.

14.4 Before a sale N-Tech erases the storage media where that is practicable. It applies the proceeds to the amounts owing and the costs of sale, and pays any balance to the Customer on written request made within three years after the sale. The Customer remains liable for any shortfall.

14.5 This clause applies to all Customer property left with N-Tech, including Goods sent under the Warranty and RMA Policy or Returns, Refunds and Cancellations Policy.

15. Contact

15.1 Service bookings and enquiries: skyla@n-tech.co.za, telephone 087 822 1887.

28Promotions and Competitions

1. Application

1.1 These terms apply to every promotion and competition that N-Tech runs. They form part of N-Tech’s Terms and Conditions of Sale and Website Use, and words defined there have the same meaning here.

1.2 Each promotion or competition is published with its own particulars. Where those particulars differ from these terms, the particulars prevail.

1.3 Nothing in these terms limits or excludes a right the CPA gives a Customer or entrant that cannot lawfully be limited or excluded.

2. Promotional offers

2.1 A promotional price or offer is available only for the period, in the quantities and to the limit per Customer that N-Tech states when it publishes the offer.

2.2 A promotional price applies only to an Order that is paid in full within the promotional period. The payment period in the Terms and Conditions of Sale and Website Use does not extend it.

2.3 N-Tech may close a promotion once the stated quantity has been sold, and may withdraw or change a promotion for Orders not yet accepted.

2.4 N-Tech may cancel Orders placed in breach of a per-Customer limit, including Orders placed under more than one name or account.

3. Discount codes and vouchers

3.1 A discount code may be used once, by the person to whom N-Tech issued it, on Goods to which it applies, before the expiry date stated with it. It cannot be combined with another code or offer, has no cash value and is not applied to an Order already placed.

3.2 N-Tech may refuse a code that was obtained by fraud or published without its authority.

3.3 A gift voucher that has been paid for is valid for three years from the date of issue.

4. Free items and bundled offers

4.1 A free item offered with a purchase is supplied while N-Tech’s stock of it lasts. If that stock runs out, N-Tech may supply a similar item of equal or greater value.

4.2 A free item forms part of the Order with which it is supplied. The Returns, Refunds and Cancellations Policy sets out what happens to it when the purchased Goods are returned.

4.3 Game codes, cashback and other benefits offered by a manufacturer are the manufacturer’s offer. N-Tech passes on the code or claim details it receives and is not responsible for the manufacturer’s redemption process or for a benefit the manufacturer withdraws.

5. Pre-orders

5.1 Release dates for Goods offered on pre-order are set by the manufacturer and may change. N-Tech tells the Customer of a change as soon as it learns of it.

5.2 A pre-order may be cancelled before dispatch as the Returns, Refunds and Cancellations Policy provides.

6. Competitions: who may enter

6.1 A competition is open to natural persons aged 18 or older who live in South Africa and hold a valid identity document.

6.2 The following may not enter or win: N-Tech’s owners, directors, members, employees, agents and consultants; any supplier of goods or services in connection with the competition; and the immediate family of any of them.

7. Competitions: how to enter

7.1 Entry is free. An entrant pays nothing to N-Tech for entering beyond the ordinary cost of sending the entry, which will not exceed R1.50. Where entry follows a purchase, the price of the Goods is not increased on account of the competition.

7.2 The particulars published with each competition state the prize, how to enter, the closing date, how the winner is chosen, how the result is announced, and how the prize is received. A copy of these terms and of the particulars is available from N-Tech on request, at no charge.

7.3 Each person may enter once, unless the particulars allow more.

7.4 N-Tech disqualifies an entry that is late, incomplete, made by automated means, made under a false or duplicate identity, or made in breach of these terms.

7.5 N-Tech is not responsible for an entry that it does not receive because of a failure of a network, device or platform outside its control.

8. Choosing and notifying the winner

8.1 The winner is chosen by random draw from the valid entries, or by the method stated in the particulars. An independent accountant, auditor or attorney oversees and certifies the conduct of the competition.

8.2 N-Tech notifies the winner within 7 days after the closing date, using the contact details in the entry, and announces the result as stated in the particulars.

8.3 The winner must respond, and prove his or her identity and eligibility, within 14 days after N-Tech’s notice. A winner who does not do so forfeits the prize, and N-Tech may draw another winner.

9. Prizes

9.1 The prize is as described in the particulars. It is not transferable and cannot be exchanged for cash, credit or other Goods.

9.2 If the prize becomes unavailable for a reason beyond N-Tech’s control, N-Tech may substitute a prize of equal or greater value.

9.3 N-Tech delivers the prize to an address in South Africa at its own cost. The winner pays nothing to N-Tech to receive it.

9.4 Goods won as a prize carry the Manufacturer’s Warranty.

10. Publicity

10.1 N-Tech may invite the winner to appear in its marketing material, take part in publicity, or be present when the result is announced. The winner is free to decline.

11. Suspending or cancelling a competition

11.1 N-Tech may suspend or cancel a competition before its closing date if fraud, technical failure or a legal requirement makes it impossible to run the competition fairly or lawfully.

12. Liability in competitions

12.1 An entrant takes part in a competition at his or her own risk. N-Tech is not liable for loss arising from participation in a competition or from the acceptance or use of a prize.

12.2 A competition promoted on a social media platform is not sponsored, endorsed or administered by that platform, and the entrant releases the platform from any claim connected with the competition.

13. Personal information and records

13.1 N-Tech uses entrants’ personal information to run the competition, in accordance with its Privacy and Cookie Policy, and keeps the competition records that the CPA requires for three years.

14. Contact

14.1 Enquiries about a promotion or competition: skyla@n-tech.co.za, telephone 087 822 1887.